![wooden puzzle escape wooden puzzle escape](https://appclarify.com/wp-content/uploads/2017/03/Escape-Puzzles.png)
We will not issue a refund because a player used a key to pry open a box or threw it against the floor in frustration (just two examples I have encountered in the past).
![wooden puzzle escape wooden puzzle escape](https://teachingideas.ca/wp-content/uploads/2021/06/escape-room-puzzles-wooden.png)
If it is a fault on our part we will issue a refund. If a player manages to rip the lid off of a puzzle box that is not reasonable. They will take a beating, but not an unreasonable amount. All of our items are built with escape rooms in mind.
![wooden puzzle escape wooden puzzle escape](https://i.pinimg.com/originals/ea/24/81/ea24819fa56d7d58eb9118624b63640a.jpg)
It can take up to 7 days for the refund to be processed. Once the item(s) has been received and if meets the criteria above a refund will be initiated. A refund will not be issued until the item(s) have been received.Shipping cost to send the item to you will not be refunded. You are responsible for return shipping.Do not send back a used item expecting a refund. If the item(s) shows any signs of use a refund will not be issued. This means if it has been through a test run or used for a day it cannot be returned. The item(s) cannot have been used in any capacity.The return must be made within 30 days of delivery date.If the puzzle/prop came in shrink wrap it must still be in the shrink wrap unopened.Brain Teasers and games can be returned within 30 days of delivery date.Again, be realistic and honest about what happened.A: Yes however, Custom work cannot be returned. A: Yes however, Custom work cannot be returned.